Responsible Gaming
at th365
th365 believes gambling should be fun — a form of entertainment, not a way to earn income or escape problems. We provide practical tools, honest information, and real support so every Filipino player can stay in control of their gaming experience.
Our Commitment to Safer Play
th365 takes responsible gaming seriously — not as a legal checkbox, but as a core value.
Gambling at th365 — whether it's JILI slots, live dealer games, sports betting on the PBA or NBA, or bingo — is designed to be a fun, entertaining activity. For the vast majority of players, it stays exactly that. But we also know that for some people, gambling can become a problem. That's why th365 has built a comprehensive set of responsible gaming tools directly into the platform, giving you full control over how you play, how much you spend, and how long you stay on.
We follow responsible gaming best practices aligned with PAGCOR guidelines and we actively encourage all players to use our available tools. Our support team is available 24/7 via Live Chat, Messenger, and Viber — and there is no judgment, ever, if you need to talk. Whether you want to set a deposit limit, take a short cooling-off break, or permanently self-exclude, th365 makes the process straightforward and immediate.
Responsible gaming at th365 also means being honest about what gambling is and isn't. It is entertainment. It is not a reliable source of income, a way to recover past losses, or a solution to financial stress. If your motivation for playing ever starts to shift away from enjoyment, it's time to use one of our tools — or speak with a professional.
Warning Signs Checklist
Ask yourself honestly — do any of these apply?
If you answered yes to two or more of these questions, please consider using th365's self-exclusion or limit-setting tools, or reach out to a professional counsellor. You are not alone.
th365 Responsible Gaming Tools
Built into your account — available anytime, no questions asked.
Deposit Limits
RecommendedSet a maximum daily, weekly, or monthly deposit amount directly from your th365 account settings. Once the limit is reached, no further deposits can be made until the period resets. Limits take effect immediately. Increases to a limit require a 7-day cooling-off period before they apply — decreases are instant.
Loss Limits
ControlDefine the maximum amount you are comfortable losing over a set period — daily, weekly, or monthly. Once your loss limit is hit, th365 will automatically suspend your ability to place further bets until your limit period renews. This is one of the most effective tools for keeping gambling within your budget.
Session Time Limits
Stay AwareSet a maximum daily session duration. When you approach your limit, th365 will display a clear on-screen reminder. When the limit is reached, you will be automatically logged out. Time has a way of disappearing when you're playing — this tool keeps you grounded and aware.
Cooling-Off Period
Take a BreakNeed a short break without fully closing your account? A cooling-off period temporarily suspends access to your th365 account for a period you choose — 24 hours, 48 hours, 7 days, or 30 days. During this time, you cannot log in, deposit, or place bets. Cooling-off begins immediately and cannot be reversed early.
Self-Exclusion
Permanent OptionSelf-exclusion is available for periods of 6 months, 1 year, 3 years, or permanently. Once activated, your th365 account is immediately and fully suspended — you will not be able to log in, and th365 will not send you any marketing communications for the duration. This is a serious commitment and the process is outlined below.
Reality Checks
Mindful PlayEnable periodic reality-check pop-ups that appear during active sessions. These on-screen reminders display how long you have been playing, how much you have deposited in the session, and your net position — helping you make informed decisions about whether to continue or stop. Intervals are configurable from 15 minutes upward.
How to Self-Exclude from th365
Self-exclusion is one of the most important responsible gaming tools we offer. The process is simple, confidential, and takes effect immediately. Here's how to do it:
Contact th365 Support
Reach out to our 24/7 support team via Live Chat on th365.pro, via our official Messenger page, or via Viber. You can also email [email protected] with the subject line "Self-Exclusion Request". All requests are handled with complete confidentiality.
Choose Your Exclusion Period
Inform our support agent of the exclusion period you prefer: 6 months, 1 year, 3 years, or permanent exclusion. Our team will confirm the details with you and walk you through the next steps.
Verify Your Identity
For your protection, th365 will confirm your identity before activating the exclusion — typically through a quick verification of your registered mobile number or email address linked to your account.
Exclusion Activates Immediately
Your account is suspended right away. You will receive a confirmation message. Any pending withdrawals of legitimate funds will be processed in accordance with standard withdrawal timelines. Marketing communications from th365 will stop immediately.
Reinstatement (Non-Permanent Exclusions)
At the end of a non-permanent exclusion period, reinstatement is not automatic. You must contact support and complete a mandatory 7-day reflection period before access is restored. Permanent exclusions cannot be reversed.
Deposit & Betting Limit Summary
The following table summarises the limit types available to all th365 players and how they work.
| Limit Type | Period Options | Takes Effect | How to Change |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (decrease) / 7 days (increase) | Account Settings or Live Chat |
| Loss Limit | Daily / Weekly / Monthly | Immediately (decrease) / 7 days (increase) | Account Settings or Live Chat |
| Session Time Limit | Daily maximum hours | From next session | Account Settings |
| Reality Check | 15 / 30 / 60 / 90 min intervals | From next session | Account Settings |
| Cooling-Off | 24h / 48h / 7 days / 30 days | Immediately — cannot be reversed | Live Chat only |
| Self-Exclusion | 6mo / 1yr / 3yr / Permanent | Immediately — cannot be reversed | Live Chat or Email |
Get Help — You Are Not Alone
Reaching out is a sign of strength, not weakness. These resources are here for you.
th365 Live Chat
Our 24/7 support team can connect you with responsible gaming assistance right away. Available directly on th365.pro — fastest response, any time of day.
th365 Messenger & Viber
Prefer messaging? Reach out via our official Messenger or Viber channels. Our responsible gaming team will respond promptly and without judgment.
Email Support
Send a detailed message to [email protected] with the subject "Responsible Gaming". We respond to all responsible gaming emails within 3 business days.
Professional Counselling
If gambling is causing serious harm, please consider reaching out to a mental health professional or addiction counsellor. PAGCOR provides information on problem gambling support services available in the Philippines.
Important Reminders for All th365 Players
- Gambling should never be seen as a way to make money or solve financial problems. It is entertainment with a cost.
- Only ever gamble with money you can genuinely afford to lose — funds set aside for rent, bills, food, or family needs should never be used.
- Chasing losses almost always leads to larger losses. If you have hit your budget for the day, stop — come back another time.
- Never gamble when you are feeling emotionally distressed, under the influence of alcohol, or under financial pressure.
- Take regular breaks during sessions — stand up, stretch, eat, and interact with the people around you.
- Keep track of how much time and money you are spending across the week — not just per session.
- If people close to you have expressed concern about your gambling, please take that feedback seriously and consider using th365's tools or seeking professional guidance.
Play Responsibly
Gambling is more enjoyable when you are in control. Use th365's responsible gaming tools and stay within your limits — every session, every time.
21+ Only | Play for Fun
Enjoy th365 — Responsibly
th365 is built for Filipino players who want a premium casino and sports betting experience — with the tools and support to keep it safe, fun, and always in control. Explore our games, set your limits, and play your way.
21+ only | Tools available in your account | Support 24/7