th365 Frequently Asked Questions

You must be at least 21 years old to register and play at th365. This is in line with Philippine law governing casino-style gambling. th365 enforces strict age verification during the KYC process. Any account found to belong to a user under 21 will be immediately suspended and any remaining balance returned in accordance with applicable regulations.

th365 accepts any Philippine government-issued photo ID for KYC — such as a UMID card, PhilSys national ID, driver's license, passport, SSS ID, or PRC ID. You will need to upload a clear photo of the front and back of your ID, plus a selfie holding the document. KYC is usually reviewed within 24 to 48 hours on business days.

On the th365 Login page, tap "Forgot Password" and enter your registered mobile number. An OTP will be sent to that number. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number, contact th365 customer support via Live Chat with your account details and a valid ID for manual verification.

No. th365 strictly allows only one account per person, per household, and per device. Creating multiple accounts — whether to claim welcome bonuses multiple times or for any other reason — violates the th365 Terms and Conditions. Duplicate accounts will be suspended without notice and any bonuses forfeited. If you believe a duplicate was created in error, contact support immediately.

The minimum deposit at th365 is ₱100 for GCash and Maya transactions. Bank transfer deposits via BPI, BDO, UnionBank, or Metrobank have a minimum of ₱500. Crypto deposits via USDT TRC20 have a minimum equivalent to approximately ₱500. Minimum amounts may vary slightly depending on current promotions, so always check the Deposit page for the latest figures.

th365 processes GCash and Maya withdrawals within 15 minutes to 2 hours during normal operating hours. Bank transfers to BPI, BDO, and UnionBank are processed within 1 to 3 business days. th365 does not charge withdrawal fees on standard transactions, though your bank or e-wallet provider may apply their own transfer charges. The minimum withdrawal is ₱200 for e-wallets and ₱500 for bank transfers.

No. For security and anti-fraud compliance, th365 requires that withdrawals be made to the same payment method and account used for deposits — or a verified account registered in your name. You cannot withdraw to a GCash number that is not registered under your verified identity. If you need to update your payment details, contact th365 support and complete additional verification.

Yes. Maya (formerly PayMaya) is fully supported for both deposits and withdrawals at th365. The process is similar to GCash — select Maya in the Deposit or Withdrawal section, enter your amount, and confirm via your Maya app. Deposits are near-instant and withdrawals are typically completed within 1 to 3 hours. Maya wallets must be registered and verified under your own name.

RTP varies by game and provider. Most JILI slots on th365 carry an RTP of between 96% and 97.5%, which is competitive for the industry. RTP is a theoretical long-term average — it does not guarantee returns in any individual session. th365 only partners with certified game providers whose RTP figures are independently audited. You can check the RTP of individual games in the game's information or help panel.

Yes. th365 is fully optimised for mobile play on both Android and iOS devices. You can access the complete casino, sports betting, bingo, and live dealer lobbies directly through your mobile browser at th365.pro — no app download is required. The mobile interface is responsive and supports touch controls, fast loading, and GCash payments natively on your phone.

Yes. th365's live casino section features real-time dealer games including Live Baccarat, Live Blackjack, Live Roulette, Live Sic Bo, and Dragon Tiger — streamed in HD from professional studios. Multiple table variants and bet limits are available to suit both casual players and high rollers. Live dealer games run 24 hours a day, 7 days a week, including Philippine holidays.

Yes. th365 sports betting covers the PBA (Philippine Basketball Association), NBA, UFC, boxing, football, volleyball, and more. During active PBA seasons, you can place pre-match and live in-play bets on conference games and playoff matchups. Odds are updated in real time and displayed in decimal format by default. Minimum sports bets start at ₱20 per selection.

Wagering requirements (also called rollover or turnover requirements) specify how many times you must bet your bonus amount before winnings from that bonus can be withdrawn. For example, a ₱1,000 bonus with a 15x wagering requirement means you must place ₱15,000 in total qualifying bets before withdrawing. th365 displays the exact wagering requirement clearly on each promotion's terms. Slots typically contribute 100% toward wagering, while live casino games may contribute less.

Yes. th365 runs a tiered loyalty program that rewards regular players with points for every qualifying bet placed. Accumulated points can be converted to bonus credits or used for special VIP promotions. As you move through loyalty tiers — from Bronze up to VIP Elite — you unlock benefits such as higher withdrawal limits, dedicated account managers, faster processing, and exclusive reload bonuses. Details are available on the Promotions page.

Yes. th365 runs regular reload bonuses, cashback offers, referral bonuses, and seasonal promotions aligned with Philippine holidays and major sporting events like the PBA Finals, NBA Playoffs, and boxing title fights. Promotions rotate weekly and are posted on the th365 Promotions page. Subscribe to th365 notifications via the platform to be the first to know about new offers.

You can set daily, weekly, or monthly deposit and loss limits directly from your th365 account settings under the Responsible Gaming section. Limit decreases take effect immediately. Limit increases require a 7-day cooling-off period before they activate — this is intentional, giving you time to reconsider. You can also contact th365 Live Chat to apply limits manually at any time.

To self-exclude, contact th365 support via Live Chat, Messenger, Viber, or by emailing [email protected] with the subject "Self-Exclusion Request". Choose your exclusion period: 6 months, 1 year, 3 years, or permanent. Your account is suspended immediately upon confirmation. During the exclusion period, you will not receive any marketing from th365. Permanent self-exclusion cannot be reversed. For additional support, PAGCOR also maintains responsible gaming resources for Philippine players.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please use th365's responsible gaming tools immediately — set deposit limits, activate a cooling-off period, or request self-exclusion. Our 24/7 support team is available via Live Chat and Viber without judgment. We also encourage you to speak with a professional counsellor. PAGCOR provides information on problem gambling support services available in the Philippines for players who need further help.

th365 customer support is available 24 hours a day, 7 days a week. You can reach us via Live Chat on th365.pro (fastest response), through our official Messenger page, or via Viber. For non-urgent matters or account documentation, you can email [email protected]. Please note that email addresses and contact details are for direct communication — th365 will never ask for your password via any channel.